28 May 2026
THE WINE WOMAN d.o.o., Split, Croatia (hereinafter TWW) operates as an independent consultancy and advisory company focused on Croatia related travel insights, gastronomy, and wine culture.
TWW provides informational and experiential advice, shares professional knowledge about Croatian destinations, food, and wine, and connects clients with independent third parties such as licensed travel agencies, tour operators, wineries, small agricultural producers, restaurants, and bars. TWW does not itself provide transport, accommodation, catering, or tourism services within the meaning of Croatian tourism legislation.
Main services that TWW provide are:
In addition to advisory services, TWW may perform ancillary organizational activities of a supportive nature, such as facilitating introductions, or assisting with scheduling tastings. These activities are secondary and are performed exclusively to support the advisory relationship, without constituting independent tourism services or bundled travel arrangements.
The parties expressly acknowledge that TWW acts solely as an advisor and facilitator and not as a package travel organizer or travel agency within the meaning of the Act on the Provision of Tourism Services and Directive (EU) 2015/2302. TWW does not combine or sell transport, accommodation, or other tourist services for a single total price, nor does it assume responsibility for the execution of such services.
Any fees paid to TWW represent remuneration for consulting, advisory work, and organizational coordination performed by TWW. Such payments do not constitute advance payments for travel services. All bookings and payments for travel, accommodation, tastings, meals, or other services recommended by TWW are concluded directly between the client and the respective third party.
Consultations and participation in tastings or similar events are considered reserved only upon receipt of the agreed fee by TWW or the respective third-party service provider. Until payment is received, TWW reserves the right to offer the same time slots or places to other clients.
Given the personalized and preparatory nature of TWW's services, fees are generally nonrefundable once the (consulting, organisational or other) service has been performed in whole or in part. Where services have not yet been performed, refunds may be limited to the extent permitted by applicable law, unless different cancellation and refund conditions are expressly stated at the time of booking. Nothing in these Terms limits mandatory consumer rights under Croatian or EU law.
If TWW is required to cancel an activity due to circumstances beyond its reasonable control, TWW's liability is limited to refunding the fee paid directly to TWW. TWW shall not be liable for any additional costs incurred by the client, including travel, accommodation, or third-party services.